Frequently Asked Questions

We have put together a list of questions and answers to help you learn more about our platform, the customer and partner apps. If you are unable to find an answer here to your question here, please send us a message and we will respond as soon as we can.

General information

What is Scoco Delivery?

Scoco Delivery is a convenient platform that connects customers with a variety of restaurants and stores in their area, allowing them to browse menus or product listings, place orders, and have their items delivered right to their doorstep.

How fast is delivery?

Delivery times depend on distance and demand, but our system is optimized for speed and efficiency.

What can I order on Scoco?

You can order food, groceries, essentials, and more, or simply tell us what you need.

How do I become a partner?

You can apply as a business or courier directly through our platform.

Is delivery available in my area?

Scoco Delivery continues to expand to many cities around the globe. The easiest way to know if we are available in your area is to download our app or if you are a merchant or rider, begin the partner application process.

Orders

What can I order on Scoco?

You can order food, groceries, everyday essentials, and more. Scoco is built to handle a wide range of delivery needs through one connected platform.

What is Say it, Get it?

Say it, Get it is Scoco’s smart ordering feature that allows you to request what you want using natural language instead of going through the usual search and browsing process.

Can I place custom orders?

Yes. You can place custom orders by describing exactly what you need. Scoco is designed to handle requests beyond the standard browsing flow where supported.

How fast are orders delivered?

Delivery times depend on factors such as distance, preparation time, and demand, but Scoco is designed to match and process orders quickly for faster delivery.

Can I track my order in real time?

Yes. You can follow the progress of your order in real time from confirmation to delivery.

Can I order from different types of vendors?

Yes. Depending on availability in your area, you may order from restaurants, groceries, pharmacies, and other supported businesses on the platform.

What happens if an item I requested is unavailable?

If an item is unavailable, Scoco will guide you through the next available option so the order can still be completed smoothly where possible.

Can I cancel an order after placing it?

Cancellation may depend on how far the order has progressed. If preparation or delivery has already started, cancellation may no longer be available.

What payment options are available for orders?

Available payment options may vary by market and service availability, but Scoco is built to support smooth and convenient payment experiences for customers.

Scoco Courier

What is Scoco Courier?

Scoco Courier allows you to send packages across the city quickly, with live tracking and a simple request process from pickup to drop-off.

What kind of items can I send?

You can send documents, parcels, personal items, store items, and other everyday packages suitable for courier delivery, subject to platform and legal guidelines.

Can I track my delivery?

Yes. Scoco Courier provides real-time tracking so you can monitor the movement of your package from pickup to final delivery.

How does Scoco Courier work?

You enter your pickup and drop-off details, confirm the request, and Scoco matches you with an available courier. You can then track the delivery until it is completed.

How long does courier delivery take?

Delivery times depend on distance, route conditions, and courier availability, but the system is optimized for quick local movement.

Is Scoco Courier only for businesses?

No. Scoco Courier is for both individuals and businesses that need fast and reliable package delivery.

Can I send urgent same-day packages?

Yes. Scoco Courier is built to support fast-moving city deliveries, including urgent and same-day courier requests where available.

What if I have an issue with my courier delivery?

If you experience a delay or another issue, you should contact support through the appropriate available channel so the issue can be reviewed and resolved.

Delivery Partners

How do I become a courier on Scoco?

You can apply through the courier application page by submitting your details and completing the required onboarding steps.

Can I choose when to work?

Yes. Delivery partners can accept requests based on their availability, giving them flexibility over when they work.

How do delivery partners earn?

Earnings are based on completed deliveries through the platform. The more deliveries you complete efficiently, the more you can earn.

What kind of deliveries can I handle?

Depending on platform availability and your approved setup, you may handle food, groceries, packages, and other on-demand delivery requests.

What do I need to apply?

Requirements may vary by market, but generally include a valid ID, a smartphone, and an approved means of transportation where applicable.

Do I need prior delivery experience?

Not necessarily. As long as you meet the platform requirements and complete the onboarding process, you may be eligible to get started.

How do I know where to pick up and deliver?

Delivery details are provided through the platform so you can see pickup and drop-off information clearly for each request.

Can I work with Scoco part-time?

Yes. The platform is designed to support flexible participation, making it suitable for people who want to deliver full-time or part-time.

Merchant Partners

Who can join as a merchant partner?

Restaurants, grocery stores, pharmacies, cafés, bakeries, food stores, and other eligible local businesses can apply to join the platform.

How do I join Scoco as a vendor?

You can apply through the vendor application page by submitting your business details and completing the review and onboarding process.

How do orders work for merchants?

Customers place orders through the platform, and Scoco connects those orders to your business while handling delivery through available couriers.

Can small businesses apply?

Yes. Scoco is designed to support both growing local businesses and more established brands.

What kind of businesses does Scoco support?

Scoco supports different types of local commerce including food, grocery, pharmacy, and other eligible delivery-ready businesses.

How can Scoco help my business grow?

Scoco helps businesses reach more customers, receive orders more efficiently, and benefit from a connected delivery experience designed for modern urban commerce.

Does Scoco support custom or voice-driven ordering for merchants?

Yes. Scoco’s broader ordering experience is designed to reduce friction for customers, including support for more natural request flows where available.

What happens after I submit my merchant application?

Your application is reviewed, and if approved, your business moves into onboarding so it can begin receiving orders through the platform.

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