Frequently Asked Questions

Scoco Delivery is a convenient platform that connects customers with a variety of restaurants and stores in their area, allowing them to browse menus or product listings, place orders, and have their items delivered right to their doorstep.

Delivery times depend on distance and demand, but our system is optimized for speed and efficiency.

You can order food, groceries, essentials, and more, or simply tell us what you need.

You can apply as a business or courier directly through our platform.

Scoco Delivery continues to expand to many cities around the globe. The easiest way to know if we are available in your area is to download our app or if you are a merchant or rider, begin the partner application process.

You can order food, groceries, everyday essentials, and more. Scoco is built to handle a wide range of delivery needs through one connected platform.

Say it, Get it is Scoco’s smart ordering feature that allows you to request what you want using natural language instead of going through the usual search and browsing process.

Yes. You can place custom orders by describing exactly what you need. Scoco is designed to handle requests beyond the standard browsing flow where supported.

Delivery times depend on factors such as distance, preparation time, and demand, but Scoco is designed to match and process orders quickly for faster delivery.

Yes. You can follow the progress of your order in real time from confirmation to delivery.

Yes. Depending on availability in your area, you may order from restaurants, groceries, pharmacies, and other supported businesses on the platform.

If an item is unavailable, Scoco will guide you through the next available option so the order can still be completed smoothly where possible.

Cancellation may depend on how far the order has progressed. If preparation or delivery has already started, cancellation may no longer be available.

Available payment options may vary by market and service availability, but Scoco is built to support smooth and convenient payment experiences for customers.

Scoco Courier allows you to send packages across the city quickly, with live tracking and a simple request process from pickup to drop-off.

You can send documents, parcels, personal items, store items, and other everyday packages suitable for courier delivery, subject to platform and legal guidelines.

Yes. Scoco Courier provides real-time tracking so you can monitor the movement of your package from pickup to final delivery.

You enter your pickup and drop-off details, confirm the request, and Scoco matches you with an available courier. You can then track the delivery until it is completed.

Delivery times depend on distance, route conditions, and courier availability, but the system is optimized for quick local movement.

No. Scoco Courier is for both individuals and businesses that need fast and reliable package delivery.

Yes. Scoco Courier is built to support fast-moving city deliveries, including urgent and same-day courier requests where available.

If you experience a delay or another issue, you should contact support through the appropriate available channel so the issue can be reviewed and resolved.

You can apply through the courier application page by submitting your details and completing the required onboarding steps.

Yes. Delivery partners can accept requests based on their availability, giving them flexibility over when they work.

Earnings are based on completed deliveries through the platform. The more deliveries you complete efficiently, the more you can earn.

Depending on platform availability and your approved setup, you may handle food, groceries, packages, and other on-demand delivery requests.

Requirements may vary by market, but generally include a valid ID, a smartphone, and an approved means of transportation where applicable.

Not necessarily. As long as you meet the platform requirements and complete the onboarding process, you may be eligible to get started.

Delivery details are provided through the platform so you can see pickup and drop-off information clearly for each request.

Yes. The platform is designed to support flexible participation, making it suitable for people who want to deliver full-time or part-time.

Restaurants, grocery stores, pharmacies, cafés, bakeries, food stores, and other eligible local businesses can apply to join the platform.

You can apply through the vendor application page by submitting your business details and completing the review and onboarding process.

Customers place orders through the platform, and Scoco connects those orders to your business while handling delivery through available couriers.

Yes. Scoco is designed to support both growing local businesses and more established brands.

Scoco supports different types of local commerce including food, grocery, pharmacy, and other eligible delivery-ready businesses.

Scoco helps businesses reach more customers, receive orders more efficiently, and benefit from a connected delivery experience designed for modern urban commerce.

Yes. Scoco’s broader ordering experience is designed to reduce friction for customers, including support for more natural request flows where available.

Your application is reviewed, and if approved, your business moves into onboarding so it can begin receiving orders through the platform.